Using the search function

You can search fields such as User, Organization, Configuration Item, Service or Location. Unpopulated search fields have a alongside them. After a search field is populated, changes to . Select to clear the value.

You can search for a value/entity in the following ways:

If you want to see all entries	Ensure your cursor is inside the field, then press Enter, or type % A drop-down list appears, displaying all matching entities. If only one matching value is found, it automatically populates the field.
If you know part of the name of the entity	As you type the first few letters of the entity name, a drop-down list appears, displaying all matching entities.
If you know a related field value	Search the field and select the item from the search results. The related field results change according to your selection. For example, if you select a User, you can set up related fields to automatically populate their organization and location.